FAQs
Select from the following list of FAQs.
Please also view our Video Tutorials page which cover a range of tasks in our most popular products.
General:
• Have your camcorder turned off.
• Plug one end of the FireWire cable to a FireWire port of your computer, and the other end to the FireWire output of your camcorder (refer to your camera's documentation if needed.)
• Turn you camcorder on: WindowsXP should notify you of the camcorder detection with a sound. A window will also pop-up, asking you which task you want to do. Cancel it for now.
• Verify the connection: Click the 'Start' menu, and select 'My Computer' You should see a camcorder icon. Double-click it.
• If everything is fine, Windows should now show you an Explorer window with the Live picture from the camcorder. If you manage to achieve that, you're all set for using your camera in Dartfish Software! But remember you will have to close the Explorer window first, or your camera will be locked
• Plug one end of the FireWire cable to a FireWire port of your computer, and the other end to the FireWire output of your camcorder (refer to your camera's documentation if needed.)
• Turn you camcorder on: WindowsXP should notify you of the camcorder detection with a sound. A window will also pop-up, asking you which task you want to do. Cancel it for now.
• Verify the connection: Click the 'Start' menu, and select 'My Computer' You should see a camcorder icon. Double-click it.
• If everything is fine, Windows should now show you an Explorer window with the Live picture from the camcorder. If you manage to achieve that, you're all set for using your camera in Dartfish Software! But remember you will have to close the Explorer window first, or your camera will be locked
Dartfish:
• Dartfish software is currently not compatible with Apple's OS X. Dartfish develops software that is specifically compatible with Windows XP, Windows Vista and Windows 7.
• However, with Apple's release of their 'Leopard' OS featuring Bootcamp, it is now possible to install Windows XP, Vista or 7 in conjunction with OS X.
• Many of our customers are already successfully using this option and are reporting great results running our software. Please note that at present we do not officially support this method and cannot be held responsible for any driver/operating conflicts.
• Dartfish doesn't fully work on virtual machines, such as "Parallels", due to an unsupported port IEEE 1394 (FireWire). Direct connections with a camcorder are therefore not possible.
• On iMac and MacBook Pro, the IEEE 1394 connection is limited to one port, therefore only one DV camcorder can be connected.
Summary list of compatibility
• Full compatibility with: MacPro for all models installed with Mac OS X Snow Leopard 10.6 and bootcamp.
• Partial compatibility with: iMac 21.5" and iMac 27" with dedicated graphical memory and bootcamp.MacBook Pro 15" and 17" with bootcamp, limited to one DV camcorder connection. Virtual machines, such as "Parallels 4.0 / 5.0", excluding the camcorder connection through the IEEE 1394 port.
• Not compatible with: Dartfish is not compatible with MacBook, MacBook Pro 13", Mac mini, MacBook Air and the virtual machine "VMWare Fusion".
• Insert the Drtfish Software CD into your computer's CD/DVD drive.
• After a few moments, the startup screen should appear automatically. If it does not, select Start>My Computer, open the drive with the CD and double-click on weblauncher.exe.
• Click install the "Install Dartfish Software" option
• Follow the instructions on the screen. When prompted, you must read and select I accept the terms in the license agreement to continue the installation.
• Enter your product key (serial number)
• Use the product key to install the software. It can be found on the back of the software package (DVD box) or on a separate piece of paper. Enter the User Name, Organization, and Serial Number EXACTLY as indicated, respecting the case and including spaces.
• Activation: You have 3 days after installation to activate your software. Activation can be done at any time during that period. The software will be functional, but if you do not activate it within this time period, than you will not be able to launch it again until it is activated. See below, common instruction for activation process.
• To complete the installation you need to connect the computer to the internet and complete the activation process.
• When prompted to activate, select “Automatic (Recommended)” and press “Next” 2 times.This process will send unique hardware identifiers from your computer to our License Server.
• Based on these unique identifiers, the License Server will generate an Activation Code. This Activation Code is unique, and will only work on your computer. The code is then automatically sent and installed from the License Server to you. The process takes a few seconds to complete.
• Open you Dartfish software.
• If not already open, then select the “Library” tab in the top left hand side of your screen
• Next in the “Library” ensure that the “Folders” tab is selected. On the left hand side should appear a “My Computer” style layout out of all the files external drives on the computer
• Select the drive and folder location you require. In the adjoining box will appear all the video clips stored in this location. Simply select the clip you require and double-click or drag into the area you require
• Open you Dartfish software.
• Dartfish has an extensive help section contained within the software
• To access this simply press the “F1” key at any time, or select “Help” on the top navigation menu and then choose the “Contents” section from the sub-menu
• In both the “DV Import” and “In The Action Modules” underneath the video playback area are a number of option tabs.
• Re-size the screen so that all these options are visible. To do this simply hover the cursor over the think grey line beneath the playback area until the cursor changes to an adjustment symbol. Click and hold the drag upwards to reveal the options below
• To determine where created/imported clips are saved, navigate to “Recording Folder” and select change recording folder. Then simply select the location or device where you would like the video clips to be stored
• To set the name of individual files navigate to the “Clip Properties” tab directly below the playback area. Here you can edit the “File Name” accordingly.
• Coaching Studio is controlled using Serial Numbers
• Once you sign up to eAcademy we will send you an internet link, by clicking on the link and selecting run you will download all of the software required (no need for a cd)
• Once downloaded open the software, you will now be asked to activate it. To do this you will need the Serial Number that will have been sent to you.
• To do this simply copy out the serial number into the required box.
• You can then choose to activate Manually or as we always recommend using the Internet (internet connection required)
• By selecting internet the Activation Identifier and Activtion Code will automatically complete and you will be able to select OK to use the software
• To publish from Coaching Studio a good stable internet connection is required.
• . If the internet drops out during a publishing session an error message will be displayed telling you that publishing has not been successful.
• If this happens it is best to navigate to View – Web Platform and using your username and password log into the platform.
• This resets the system as well as checking the internet connection
• Once logged in you can navigate back to View – Lesson and start the publishing session again
FlightScope:
• Make sure your PC is switched on and FlightScope software is running.
• Make sure the FlightScope unit is positioned correctly, 8-12 feet behind the tee and aligned with where the ball will be hit (not the player). The sensor should be as close as possible to the same level as the tee and on a level surface. Use the spirit level on the FlightScope unit and adjustable feet to censure this.
• Got to the “Advanced Menu” and run “Setup Wizard”.
• Set the “Detection Mode” to Indoor or Outdoor accordingly.
• Choose the correct Measurement unit, Metric or Imperial.
• Enter the “Sensor to Tee Surface Height”. This is the height of the surface that the ball will be hit from above the surface on which the FlightScope is placed. If hitting of grass this is likely to be 0 cm and if hitting off an artificial tee mat, 5-10 cm. Use a measuring tape for accurate readings.
• The height of the ball tee used with drivers, can also be specified in the “Tee Height for Drivers” field. This value is used when the club type is specified as Driver. For all other clubs, the tee height is assumed to be zero.
• Now adjust the “Ball Origin”. Select the club you are going to use (driver, iron or wedge) and hit a few shots from the tee position. If the ball and the origins (blue dots) are inside the red circle and grouped close to the center your sensor is set up correctly.
• Final step you must select the players stance (right/left) as well as the units of measurement.
